Episode 68 - Talking Agency Growth, AI and Loyalty with Special Guest Jo Penn

In today's episode, we talk to Jo Penn. Jo is VP of Client Growth and Partnerships at Bond Brand Loyalty and formerly was Managing Director at CRM agency Armadillo before they were bought out by Bond earlier this year. We talk about the value of being part of a network versus independence, the challenges facing their clients, how they are integrating AI into their processes and a discussion on how the world of agencies has changed and what stubbornly remains the same. External resources: • Armadillo CRM - A Bond Company website - CLICK HERE (https://bondbl.com/) Audio-Visual assets: • Imagery: Photo by Matthew Brodeur (https://unsplash.com/@mrbrodeur?utm_s...) on Unsplash (https://unsplash.com/@mrbrodeur?utm_s...) • Music: Hot Thang by Daniel Fridell - CLICK HERE (https://www.epidemicsound.com/music/t...) • Music: Sick Man's Blues by Peter Crosby - CLICK HERE (https://www.epidemicsound.com/music/t...)