Beyond Connections from Information to Impact Keynote

Technology continues to transform clinical research. We're connecting more systems, automating more processes, and moving information faster than ever before. But are we creating meaningful impact? In this keynote from the 2026 Veeva RTSM Summit in Boston, I share lessons from more than 20 years in clinical research, spanning clinical sites, clinical supply and RTSM, and end-to-end clinical trial operations. Through personal stories and practical examples, I explore why successful technology requires more than connecting systems. It requires understanding the people who depend on the information we provide and what they need to do with it. Whether you're designing technology, managing clinical supplies, overseeing trial operations, or supporting clinical sites, our responsibility and impact go beyond what we build. Three questions to consider: 1. Who receives the information? 2. What do they need? 3. What does it enable? My challenge is simple: Make human understanding an active part of technical innovation. About the Speaker: Claire Rivera brings more than 20 years of experience across the clinical trial ecosystem. Currently serving as a Director at a top tier global pharmaceutical company, she focuses on clinical technology, systems thinking, cross-functional collaboration, and people leadership. Her professional perspective is grounded in a commitment to connecting technology and human understanding to create meaningful impact. #ClinicalResearch #ClinicalTrials #RTSM #ClinicalTechnology #SystemsThinking #HumanCenteredDesign #Leadership