How to Ask for a Refund in English Without Sounding Rude? | Real English Listening Practice (B1–B2)

00:00 Intro 04:00 The Polite Refund Formula 07:41 Returning a Product 11:28 When They Say No 16:24 Writing a Complaint Email 20:23 Complaining About Products 24:00 Staying Calm and Firm 26:52 Online Returns & Live Chat 29:40 Returns & Refunds Recap