HOP at Scale: Trust, Learning Teams and Better Reporting | Sevana Ganes (Maersk)

Can more safety reports be a sign of greater trust? In this conversation, I welcome Sevana Ganes, from Maersk, to explore what it takes to bring Human and Organizational Performance (HOP) into everyday work. Sevana shares a telling sign from her experience: people stopped hiding things. But asking people to speak up is only part of the work. Leaders also need to respond, act on what they hear and show that reporting makes a difference. We discuss how to earn leadership support, build trust and involve people in change; why Learning Teams should help us learn from everyday work, not only after incidents; and what happens when global approaches meet different local cultures. We also explore a digital Learning Teams initiative under development, including potential uses of AI to support better questions and identify learning opportunities, as well as the challenges of logistics, contractors and capability building. I share lessons from my own experience in Brazil, and we compare what working across South Africa, Europe and Latin America has taught us. Interview in English. What changed in your organization when people felt safe enough to speak up? Share your experience in the comments. Subscribe for more conversations on HOP, human factors, leadership and organizational learning. CHAPTERS 00:00 Welcome and introduction 01:43 Sevana’s journey into health and safety 06:07 From compliance to human-centered safety 08:52 Earning leadership support for HOP 12:16 Starting with leadership, trust and participation 16:17 When people stop hiding problems 19:19 From behavior-based observations to Learning Teams 23:13 Hugo’s experience: trust and leadership support 25:04 Embedding Learning Teams across countries and cultures 28:32 Learning from success, digital tools and AI 31:02 Lead with Care: making time for learning 32:59 Lessons from South Africa, Europe and Brazil 37:15 Logistics risks, contractors and capability building 41:26 Closing reflections #HOP #LearningTeams #SafetyCulture