AWS re:Invent 2025-The AI revolution in customer support: Building predictive service systems-SPS315

Discover how AWS is using Generative AI to transform customer support from reactive to proactive. We'll show how large language models and AI agents are improving customer satisfaction and efficiency. Topics include smart case routing, context-aware support, early problem detection, and responsible AI use. We'll share real results and discuss balancing AI capabilities with human touch. Learn More: More AWS events: https://go.aws/3kss9CP Subscribe: More AWS videos: http://bit.ly/2O3zS75 More AWS events videos: http://bit.ly/316g9t4 ABOUT AWS: Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. #AWSreInvent #AWSreInvent2025 #AWS