[Webinar] AI Patient Scheduling With Veradigm | Assort Health

What changes when a 21-provider primary care group gives patients 24/7 access to scheduling without sacrificing its complex provider rules? In this webinar, Kathy Love, CEO of Family Practice Associates of Lexington, and Maya Raman, Customer Success Lead at Assort Health, explain how the practice integrated Assort’s AI patient access platform with Veradigm Practice Management. Family Practice Associates of Lexington handles approximately 225,000 incoming calls each year. Its highest-volume Monday mornings once meant long hold times, dropped calls, missed appointment opportunities, and mounting pressure on staff. By implementing an AI voice agent, online scheduling, and automated patient outreach, the practice expanded access while allowing its team to focus on the calls that require human judgment. Results discussed in the webinar include: • More than 30% growth in new-patient visits • About 20% fewer cancellations and last-minute cancellations • 50% fewer after-hours calls to on-call providers • Approximately 3% fewer avoidable emergency room visits • Full implementation and testing in about two months • 24/7 appointment scheduling, rescheduling, confirmation, and cancellation You’ll learn how the practice: • Built provider-specific scheduling rules into its AI agent • Writes appointments and patient information directly into Veradigm PM • Routes urgent symptoms to clinical staff for triage • Handles insurance changes, billing holds, and patient demographics • Reschedules entire “bump lists” when a provider becomes unavailable • Gives patients a choice of phone, web, and chat-based scheduling • Tests and continuously improves its patient access workflows The webinar also includes demonstrations of Assort’s online scheduling experience and AI voice agent. Learn more about AI patient scheduling: https://www.assorthealth.com/patient-... Explore AI patient access for primary care: https://www.assorthealth.com/primary-... See Assort in action: https://www.assorthealth.com/book-a-demo Featured speakers: Kathy Love CEO, Family Practice Associates of Lexington Maya Raman Customer Success Lead, Assort Health Hosted by Veradigm #PatientScheduling #HealthcareAI #Veradigm