The Hidden Patient Leakage Problem: Recovering Missed Patients with AI | Assort Health

Every specialty practice has patients who should be receiving care, but never do. Open referrals go unscheduled. No-shows never rebook. Recall patients lapse. Cancellations leave holes in provider schedules. And because staff are already stretched managing inbound demand, proactive outreach often falls to the bottom of the list. In this on-demand webinar, leaders from Assort Health, SENTA Partners, and MDCS Dermatology unpack the hidden patient leakage problem and show how specialty organizations are using agentic AI to proactively reach patients, recover appointments, and expand staff capacity. Featuring: • Jon Wang, Founder & Co-CEO, Assort Health • Sam Walters, Vice President of Operations, SENTA Partners • Dr. Parinita Amin, CEO, MDCS Dermatology You’ll learn: • Where patients fall out of the care journey • Why traditional outbound outreach struggles to close the gap • How to identify and measure recoverable demand • How AI agents can manage referrals, recalls, no-shows, rescheduling, and other outbound workflows • What successful specialty groups are seeing in practice • How to evaluate AI platforms for specialty-specific patient access Featured results discussed in the webinar: • $1.3M+ in additional annual appointment revenue captured through referral outreach • 2,600+ appointments rescheduled across rescheduling and no-show campaigns • 61% of preventive care appointments auto-scheduled • 53% of cancellations automatically rebooked following an operational disruption CHAPTERS 00:00 — The hidden patient leakage problem 01:08 — Meet the panelists: SENTA Partners & MDCS Dermatology 04:20 — Where patients fall out of the care journey 08:40 — What patient leakage costs specialty practices 12:19 — Why traditional outreach doesn’t close the gap 16:20 — A new model: proactive, agentic AI outreach 17:00 — AI vs. staff: capacity multiplication 19:15 — Case study: SENTA Partners referral conversion 22:40 — Case study: MDCS Dermatology rescheduling & no-show campaigns 26:40 — Case study: preventive care outreach 31:12 — Case study: recovering cancellations after a snowstorm 34:20 — Measuring recoverable demand 39:14 — 3 steps specialty practices can take now 39:40 — How to evaluate an AI platform 45:20 — Assort Activate 47:00 — Q&A Assort Health is the AI agents platform for the entire patient journey, helping healthcare organizations automate patient access, proactive outreach, scheduling, and other high-volume workflows while keeping staff focused on the interactions that require a human touch. Learn more or request a demo at AssortHealth.com #HealthcareAI #PatientAccess #HealthcareOperations