Make.com AI Agent Tutorial — Build Your First Agent in 20 Minutes

Ready to build your first AI agent—without writing code? In this tutorial, I’ll show you how to use Make (Make.com) to connect your inbox, knowledge base, and Slack so an agent can read customer emails, reply to FAQs automatically, and escalate complex requests to your team. You’ll learn how to: Create an AI Agent in Make and pick a model Add context (FAQ) so replies are accurate Trigger on new emails (Outlook/Gmail) Give your agent “hands” with tools: reply to email and post to Slack Test end-to-end and visualize everything in the Make Grid Host: Kevin Stratvert Sponsor: Make 📚 RESOURCES Get Started and Build an AI Agent using Make: https://getmake.kevinstratvert.com ⌚ TIMESTAMPS 00:00 - Introduction 00:42 - Get Make 01:13 - Preview the workflow we build 01:54 - Open Make and create AI Agent 02:11 - Pick provider and model 02:54 - Write the system prompt with guardrails 03:35 - Add FAQ as context 04:50 - Test the agent with store hours 05:18 - Create a scenario and set email trigger 10:27 - Create Email Reply tool 13:41 - Create Slack Escalation tool 16:15 - Assign both tools to the agent 17:55 - Test the agent 19:21 - View everything in the Make Grid 20:18 - Wrap up 📺 RELATED VIDEOS Playlist with all my videos on Make:    • Make   📩 NEWSLETTER Get the latest high-quality tutorial and tips and tricks videos emailed to your inbox each week: https://kevinstratvert.com/newsletter/ 🔽 CONNECT WITH ME Official website: http://www.kevinstratvert.com LinkedIn:   / kevinstratvert   Discord: https://bit.ly/KevinStratvertDiscord Twitter:   / kevstrat   Facebook:   / kevin-stratvert-101912218227818   TikTok:   / kevinstratvert   Instagram:   / kevinstratvert   🎁 TOOLS AND DISCOUNTS ✅ 🎙️ Voicemod AI Voice Changer | 5% off | https://link.xsolla.com/KZBi89AY ✅ 🌐 Squarespace Websites | https://squarespace.syuh.net/XYaqYM ✅ 🛍️ Shopify | https://shopify.pxf.io/XY9rPa ✅ 📋 Notion | https://affiliate.notion.so/rffva4tr71ax ✅ 🤖 ElevenLabs Text-to-Speech | https://try.elevenlabs.io/taqepq60mptr ✅ 💵 Quickbooks Online | https://bit.ly/intuitquickbooksonline ✅ 👥 Hubspot | https://hubspot.sjv.io/DKo6jb ✅ 📈 Semrush | https://bit.ly/semrush14dayfreetrial ✅ 🎥 Descript | https://get.descript.com/sf22jb63w2tx 🎒 MY COURSES Go from Excel novice to data analysis ninja in just 2 hours: https://kevinstratvert.thinkific.com/ 🙏 REQUEST VIDEOS https://forms.gle/BDrTNUoxheEoMLGt5 🔔 SUBSCRIBE ON YOUTUBE https://www.youtube.com/user/kevlers?... 🙌 SUPPORT THE CHANNEL Hit the THANKS button in any video! Amazon affiliate link: https://amzn.to/3kCP2yz ⚖ DISCLOSURE Some links are affiliate links. Purchasing through these links gives me a small commission to support videos on this channel. The price to you is the same. #stratvert #make #aiagent