The CEO Succession Playbook: Why Adobe Picked CX Over Creative | CRM Playaz - Our 3 Cents

Welcome to the latest pop-up episode of CRM Playaz: Our 3 Cents (For What It’s Worth)! In this episode, Brent Leary and Paul Greenberg break down the major executive shakeup at Adobe: Anil Chakravarthy stepping in to succeed Shantanu Narayen, alongside the departure of David Wadhwani. Why did Adobe lean into enterprise digital experience and B2B over creative cloud leadership? How does their drawn-out succession timeline compare to Apple’s playbook with Tim Cook and John Ternus? Brent and Paul dig into the Wall Street reaction, enterprise SaaS market anxiety, Adobe's journey toward "One Adobe," and what this leadership transition means for the future of CX and generative AI. #Adobe #CRMPlayaz #EnterpriseSoftware #CustomerExperience #Leadership #TechNews #SaaS #DigitalExperience