E55: Your Dental Tech Isn't Broken. Your Implementation Is. | The Dental Truth Project

Dave Salciccioli, co-founder of Relay and a dental technology veteran, pulls back the curtain on one of dentistry’s biggest—and most overlooked—problems: the technology isn’t necessarily the problem. How the industry buys, implements, and adopts it is. DSOs have access to better technology than ever before, from AI to emerging SaaS solutions. Yet many DSOs are struggling to turn those tools into real operational results. Failed implementations, overlapping software, ballooning costs, disconnected systems, and exhausted teams are creating an expensive gap between buying technology and actually making it work. Revelations: The Hidden Reason Your Tech Investments Keep Failing ✅ The dental industry may have better technology than ever—but lacks the implementation infrastructure to use it effectively. ✅ The biggest hidden cost may be something you can't put on a software invoice: your team's goodwill toward change. ✅ Before buying something new, have you fully diagnosed what is broken—and whether you're already underusing tools you own? ✅ Vendors that enter dentistry with humility, listen to customers, and adapt to feedback may have a better chance of finding true product-market fit. 💡 The “Ask Dallin” Question: “My AP process feels like a disaster. What can I do to get it working?” Dallin's advice? Start by creating one centralized place for every invoice, establish appropriate vendor payment terms, batch approvals instead of chasing them individually, and build controls so one person can't create, approve, and pay fraudulent invoices. It's not about finding a quick “tip or trick.” A strong AP process requires structure, discipline, and proper controls—and it can have a major impact on the health of your finance operation. 📖 NEW BOOK Read the book here 👉 Roll The Equity: How Smart Dental Founders Sell Their DSOs https://bit.ly/Roll-The-Equity-Smart-... Top 3 Episodes of The Dental Truth Project. Listen Now! (E35) The Hard Truth About AI Vendors in Dentistry - Randa Seif, CaliDental https://www.accrudent.com/podcast-e35... (E30) "Can't You Just Do It?" — The Question Every Dentist Needs to Be Ready For - Dr. Jan Bublik, Bublik Dental Implant and Surgical Center https://www.accrudent.com/podcast-e30... (E16) Will AI allow me to fire my RCM team? - Jonas & Luis, Kaylie.ai google.com/url?q=https://www.accrudent.com/podcast-e16-the-dental-truth-project-will-ai-allow-me-to-fire-my-rcm-team&sa=D&source=editors&ust=1789388025014809&usg=AOvVaw0GHZosUaJKLwiXXSXlDAwl Got a burning question about dental finance? Submit your question, and it could be featured in a future episode. Ask Ken Form: https://resources.accrudent.com/ask-k... ___________________________ Available on Website: https://www.accrudent.com/episodes Spotify: https://open.spotify.com/show/403ktgs... Apple Podcast: https://podcasts.apple.com/us/podcast... ____________________________ Connect with Ken Kaufman and Dallin Kaufman on LinkedIn:   / kennethkaufman     / dallinkaufman