7 FBI Negotiation Tactics That Get People to Say Yes (Never Split the Difference by Chris Voss)

Chris Voss spent years as the FBI's lead international kidnapping negotiator, talking kidnappers and bank robbers down from the other end of a phone line where a wrong word could get someone killed. Never Split the Difference is his case that almost every negotiation — a hostage standoff, a salary conversation, an argument with a teenager — runs on emotion first and reasoning second. A breakdown of his toolkit for playing that game on purpose: tactical empathy, mirroring, labeling, the accusation audit, calibrated "how"/"what" questions, no-oriented questions, and the Ackerman bargaining system. Book Summary #17 in our series breaking down life-changing books, one idea at a time. Get the book: Book: https://www.amazon.com/dp/0062407805?... Kindle: https://www.amazon.com/dp/B014DUR7L2?... Audible: https://www.amazon.com/dp/B01COR1GM2?... Prefer to listen? Try Audible free: https://www.amazon.com/hz/audible/mlp... Read more with Kindle Unlimited (free trial): https://www.amazon.com/kindleunlimite... As an Amazon Associate, we earn from qualifying purchases. #BookSummary #ChrisVoss #NeverSplitTheDifference #Negotiation #Psychology