How to Move From AI Pilots to Real Business Impact

What if the biggest mistake companies are making with AI is trying to improve individual tasks instead of redesigning the entire process? In this episode of the HR Leaders Podcast, I sit down with Bruno Da Sola, Group Chief People Officer at Inetum, to explore what changed when the company moved beyond scattered AI experiments and started redesigning critical end-to-end workflows. For HR leaders, the bigger lesson is not simply to add more AI tools. It is to identify the workflows that matter most to the business, redesign them around outcomes, and be transparent with employees about what the change means for their work. 5 things you’ll learn from this episode: 1. Why asking employees for individual AI use cases did not create the business impact Bruno expected 2. The change in approach that helped Inetum move from scattered experimentation to end-to-end AI transformation 3. How one workforce process went from taking weeks to producing results in minutes 4. Why Bruno believes the most powerful AI workflows still need carefully chosen human intervention 5. The mistake HR leaders may be making by choosing small, low-impact processes to prove the value of AI This Episode Covers: AI in HR AI transformation Agentic AI AI agents HR automation AI ROI Workforce management Workforce planning Talent acquisition AI recruitment End-to-end process redesign HR digital transformation Human in the loop AI adoption AI change management Future of HR 🙏 Thank you to our series partner, Leapsome AI is already reshaping HR. Learn how to build an agentic HR team in six months and unlock Leapsome’s €24K Accelerator plus its HRIS Foundation at no extra cost before 31 December → https://hubs.li/Q04yT6Rh0 00:00 - Why AI Is Becoming Central to Inetum’s Transformation 02:57 - Why Inetum Started With AI in Recruitment 05:58 - Why Small AI Use Cases Failed to Deliver Enough Impact 09:28 - Why AI Transformation Needs End-to-End Processes 14:46 - How Inetum Cut a 3-Week Workforce Process to Minutes 17:29 - Why Cross-Functional Teams Made the AI Transformation Work 21:27 - How AI Agents Are Being Embedded Into HR Workflows 25:12 - How Employees Are Responding to AI-Driven Change 27:20 - Why AI Is Changing Learning and Workforce Capability 30:59 - Why Human Judgement Still Matters in AI Decisions