Patient Journey Pioneers E02: Angela Yochem-How Novant Health Broke Boundaries in Digital Innovation

Angela Yochem, Novant Health’s EVP Chief Transformation and Digital Officer, takes us through her unconventional professional journey through Dell, Bank of America and Rent-A-Center that eventually landed her in healthcare, where transformation is needed most. She shares her highest priorities as a member of the C-suite, and the main motivation behind Novant Health’s new Innovation Lab. Angela also digs into tips and tricks for creating a seamless automation-infused patient journey, placing her digital bets on emerging technologies with a strong emphasis on AI. #patientjourney #healthcare #healthcareinnovation #digitaltransformation 00:00 - 03:20 Professional Background 03:20 - 05:11 Novant Health's Innovation Lab 05:11 - 06:47 Digital Transformation: How to Set the Bar 06:47 - 09:46 Incorporating Automation for a Seamless Digital Patient Journey 09:46 - 15:32 Bullish or Bearish? Angela Places her Digital Bets on Emerging Technologies 15:32 - 21:19 What Healthcare Should Learn from Other Industries 21:19 - 27:16 Getting Personal: Advice for Today's Healthcare Executives and Trailblazers