Customer Spotlight: How A Industrial Field Service Director Uses AI to Scale Without Losing Quality

Discover the customer spotlight with Shawn Tackett, Director of Field Service at ‪@RelevantIndustrial‬, hosted by Service Pro's Professional Services and Product teams. Learn more about Service Pro: https://www.msidata.com/service-pro-a... About this customer spotlight: Shawn Tackett has spent 26 years at Relevant Solutions, a nationwide distributor and service provider in the industrial compressed air market, working on everything from small retail units to 10,000-horsepower compressor stations. In this candid conversation, he shares how his team evaluated corporate AI tools before landing on Service Pro, driven largely by data security: keeping proprietary knowledge in-house rather than out on the open internet. Shawn walks through what implementation actually looked like: a focused, incremental rollout starting with the manuals techs needed most, up and running within about a week. He also shares a real example of the AI catching unprofessional language from a technician's voice-to-text summary and cleaning it up automatically, and looks ahead to what he wants next: field techs loading manuals on-site, pulling historical equipment data on demand, and eventually generating completed service orders and inspection checklists automatically. Interested in a free trial of Service Pro? Explore it here: https://www.msidata.com/service-pro-a... Connect with Service Pro: LinkedIn:   / service-pro-field-service   #ServicePro #AITools #FieldService #TechnicianTools #CustomerStory #IndustrialService