Case Managers: a day in the life - Priyesh

What is it like to work as a Case Manager at NHS Resolution? In this video, Priyesh shares his experience of joining NHS Resolution from a claimant clinical negligence background and explains how his role helps support both individual claimants and the wider NHS. From reviewing medical records and attending mediations to working with clinicians, trusts and panel solicitors, no two days are the same. Priyesh talks about the collaborative nature of the role, the importance of resolving claims fairly, and how learning from cases can help improve patient care. He also discusses the supportive culture at NHS Resolution, the opportunities for training and career development, and the flexible working arrangements that support a healthy work-life balance. If you're looking for a meaningful career where you can make a real difference, develop your expertise and work alongside dedicated colleagues, this video offers an insight into life as a Case Manager at NHS Resolution. Find out more about careers at NHS Resolution - https://resolution.nhs.uk/careers/ This video forms part of our "A Day in the Life" series, showcasing the diverse roles that support NHS Resolution's work to deliver fair outcomes for patients, clinicians and the wider NHS.