Case Managers: a day in the life - Leanne

What is it like to join NHS Resolution as a qualified solicitor and take ownership of a varied clinical negligence caseload from day one? In this video, Leanne shares her experience of moving from a criminal law background to NHS Resolution and discusses her journey through the new starter development programme. Working in a fully remote role, she explains how flexible working helps her balance her career with family life while continuing to develop professionally. Leanne talks about managing a diverse range of cases, from indemnity queries and lower-value claims to complex, high-value matters. She describes the autonomy she has to set strategy, work directly with claimant solicitors, review evidence, and oversee claims through to resolution. The variety and responsibility of the role make every day different and rewarding. The video also highlights the collaborative nature of NHS Resolution's work, with regular engagement with general practitioners, trusts, panel solicitors and claimant solicitors. Leanne discusses supporting junior colleagues through case clinics, the benefits of learning from experienced team members, and the strong culture of knowledge-sharing across the organisation. Leanne reflects on the supportive environment, structured training and flexible ways of working that have made her transition into the role such a positive experience. For legal professionals considering a move from private practice, she explains why NHS Resolution offers the opportunity to work on complex and meaningful cases without the pressures of billable-hour targets. Find out more about careers at NHS Resolution: https://resolution.nhs.uk/careers/ This video forms part of our "A Day in the Life" series, showcasing the diverse roles that support NHS Resolution's work to deliver fair outcomes for patients, clinicians and the wider NHS.