Avoid Making This Mistake With Digital Transformations | Stuart Corrigan

Avoid Making This Mistake With Digital Transformations | Stuart Corrigan It's been a while. I've been in the midst of setting up my new consulting firm; more on this later. We specialize in transformation, especially the digital space and late running change & projects. In this video I share the biggest mistake still being made in digital transformations. This mistake is one of main reasons why, when delivered, digital work doesn't work very well or has to be redone. As ever if you want support in trying to understand why your transformation or project seems to have the wrong outcomes or is running late/overbudget go to the link below and apply for a diagnostic. We are The Low Effort People. We help claims, pensions and complex service organisations reduce customer effort, clear backlogs and improve performance—without automatically adding more people, overtime, technology or pressure. ➡️ Discover your Low Effort Score: https://loweffort.com ➡️ Get Claims ER—the Low Effort method for closing claims faster at lower cost: https://loweffort.com/claimser THE LOW EFFORT METHOD I’m Stuart Corrigan, Managing Director of Descartes Consulting. I help claims directors, operations leaders, insurers and pensions administrators understand why work becomes trapped in queues—and what needs to change to make it flow. A backlog is often a symptom of how work is designed: too many handoffs, too much work in progress, hidden constraints, failure demand and fragmented ownership. The Low Effort Method helps leaders identify the constraint, reduce unnecessary effort and redesign work around better end-to-end flow. Expect practical ideas on: ✓ Claims backlog reduction✓ Customer effort and loyalty✓ End-to-end claims performance✓ Failure demand✓ Systems Thinking✓ Theory of Constraints✓ Workflow bottlenecks and hidden queues✓ Productivity and throughput✓ Cost-to-serve✓ Pensions administration The aim is simple: Make the work easier to complete, easier to manage and easier for the customer to experience. START WITH YOUR LOW EFFORT SCORE The Low Effort Score helps identify where unnecessary effort enters the customer journey—from chasing updates to work being handed between teams, reopened or repeatedly touched. Complete the assessment in around five minutes: ➡️ https://loweffort.com CLAIMS ER Claims ER is for claims and operations leaders who want to move away from congestion, excessive customer effort and constant firefighting. It explores how queues, targets, handoffs and fragmented workflows create more work—and how claims can instead be designed around flow, ownership and customer purpose. ➡️ Get Claims ER: https://loweffort.com/claimser CLAIMS BACKLOG BREAKTHROUGH More people, overtime and technology do not necessarily remove the cause of a backlog. The Claims Backlog Breakthrough helps leadership teams examine their end-to-end workflow, identify weak links and find the core constraint driving delay. From there, we build a practical catch-up and keep-up approach: reducing the backlog while preventing it from rebuilding. Start with a free Fit Call: ➡️ https://nobacklog.co.uk/claims SUBSCRIBE Subscribe for practical videos, case studies and operating principles to help you: ✓ Reduce backlogs and customer effort✓ Shorten end-to-end cycle times✓ Increase throughput and productivity✓ Reduce failure demand and rework✓ Lower operating costs✓ Improve customer and colleague experience If you work in claims, pensions administration, insurance, casework or complex service operations, tell me in the comments: What is the biggest constraint in your operation right now? ABOUT STUART CORRIGAN Stuart Corrigan is Managing Director of Descartes Consulting, an author and operational improvement specialist. He helps organisations understand how work flows, identify constraints creating delay and redesign complex services around lower customer effort, better flow and completed outcomes. His approach draws on Systems Thinking, the Theory of Constraints and constraint management. Connect with Stuart on LinkedIn:   / stuartcorrigan   Descartes Consulting Ltd. Low-effort services. Better flow. Lower cost. 🌐 https://loweffort.com This content is for general business and educational purposes only and does not constitute legal, financial, pension, tax, actuarial or other regulated advice. Results vary by organisation and are not guaranteed. Where disclosed, some content or links may be sponsored or affiliated. #claimsmanagement #backlogreduction #customereffort #operationalexcellence #systemsthinking