How Vercel Is Rethinking Go-to-Market With AI | COO Jeanne Grosser

At Vercel, 91% of support volume is already resolved by an agent. After spending a decade at Google and another at Stripe, Jeanne Grosser shares how AI is changing the way Vercel goes to market. She also talks about the founder relationship as a “professional marriage,” what she looks for in a company she can stay at for a decade, and why she believes every pixel on the internet could eventually be built on Vercel. Guest: Jeanne Grosser, COO of Vercel Connect with Jeanne Grosser X: https://x.com/jdewitt29 LinkedIn:   / jeannedewitt   Connect with Joubin: X: https://x.com/Joubinmir LinkedIn:   / joubin-mirzadegan-66186854   Email: grit@kleinerperkins.com Follow on LinkedIn:   / kpgrit   Follow on X: https://x.com/KPGrit ​Learn more about Kleiner Perkins: https://www.kleinerperkins.com/ (00:00) Trailer (00:53) Introduction (01:36) Why work when you don't need the money (06:31) The toll of a decade of hypergrowth (09:01) Is it a product problem or a go to market problem (13:51) Inheriting a founder's forecast (17:03) Building an operating model that holds up (20:12) Making big changes four months in (23:35) The three criteria for picking a company (29:04) Why she never wanted to be CEO (31:03) Managing the founder relationship (35:22) When founders dump details on you (45:46) The slop-ification of everything we read (45:17) Recursive founder mode and shipping culture (47:32) Efficiency as leverage at Stripe (51:59) Headcount as a vanity metric (57:47) Which teams run leaner because of AI (01:03:11) What grit means