Ep #185 Never Miss Another Patient Enquiry with Cate Scolnik & Mardee

Cate Scolnik from Sane Social Media is back on the podcast, and this time we’re talking about AI and how it’s changing the way dental practices market themselves and look after patient enquiries. If you’ve ever worried that AI might take your job, Cate has a different take. She sees it as a partnership, and we talk about how practice managers who get comfortable with AI can get through their daily tasks faster and finally have the headspace for the bigger-picture thinking their practice needs. We also get into something every practice deals with. Around a third of calls go unanswered, most people won’t leave a voicemail, and those “how much is a crown?” DMs often don’t get a reply until the person has moved on. Cate shares how she built Mardee, an AI assistant made just for dental and aesthetic clinics, which answers calls and messages 24/7, follows up new leads, and keeps your social posts in line with AHPRA and TGA rules. In this episode, you’ll hear: Why AI is a partnership, not a threat to your team How missed calls and slow replies cost you new patients The trap of using general AI tools to write marketing content How Mardee answers enquiries day and night and passes on what needs a human Why a great receptionist is still one of the most valuable people in your practice If you’d like to try Mardee for yourself, you can chat with her at https://mardee.au/ To learn more about Cate and her work, visit Sane Social Media at https://sanesocialmedia.com/ Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success! Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute... If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.