Build Employee Journeys in ServiceNow (Step-by-Step Setup Guide)
ServiceNow Skills That Scale
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Build Employee Journeys in ServiceNow (Step-by-Step Setup Guide)
1 735 просмотров · 11 мес. назад
ServiceNow Skills That Scale
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1 735 просмотров · 11 мес. назад
In this video you and I will be configuring Employee Journeys for the first time in ServiceNow. We will be configuring step-by-step Journey Accelerator and Journey Designer from install to assigning a journey to an employee. We will also view a journey as a manager, an employee, and a mentor.
Timestamp
00:00 Introduction
00:30 Installing Journey Designer
01:10 Journey Designer Application Scope
01:25 Journey Designer Admin Console
02:05 Journey Type
02:49 Journey Accelerator Plan Type
03:10 Journey Accelerator Plan Configuration
04:07 Creating Journey Accelerator Stages
04:29 Associating Stages to the Plan
05:38 Creating Task Templates
06:28 Associating Tasks to the Stages
07:14 Employee Journey Roles
07:29 Putting it all together Journey Configuration
09:55 Manager View - Assoc. Journey to Employee
11:27 Journeys in the Employee Center - Employee View
11:49 Journeys in the Employee Center - Mentor View
12:14 Wrap-Up
For more information on Employee Journey management:
https://www.servicenow.com/docs/bundl...
Journey Designer: https://www.servicenow.com/docs/bundl...
Journey Accelerator: https://www.servicenow.com/docs/bundl...
Lifecycle Events: ( • Why Lifecycle Events Don’t Work in Service... ) https://www.servicenow.com/docs/bundl...