ERP: Buy vs Build? NetSuite's Craig Sullivan, a 26-Year Finance Leader, on AI & Future of Finance

In this episode of the Agent CFO Podcast, Ashok Manthena speaks with Craig Sullivan, Group Vice President of Product Management at NetSuite, who has spent 26 years at the company - from its earliest days as Netledger through the launch of NetSuite Next. Craig breaks down why NetSuite's MCP launch "set LinkedIn on fire," why localization is a much harder problem than it looks from the outside, and why he believes features alone are no longer a real moat for ERP companies. He also gets into the buy vs. build debate that every finance leader eventually faces, and why business continuity - not cost - should be the priority. "Why worry about integrations breaking when a single data set can flow through the entirety of the organization." Guest: Craig Sullivan -   / craigssullivan   Host: Ashok Manthena -   / ashokman   --- 00:00 - Introduction 00:27 - 26 Years at One Company 02:07 - From Finance to Product Management 05:18 - The MCP Launch That Broke LinkedIn 09:24 - Balancing Change vs. Muscle Memory in NetSuite Next 11:35 - The Localization Problem Nobody Talks About 16:42 - How AI Is Making ERP Implementation Fluid 18:24 - Can Features Even Be a Moat Anymore? 21:00 - Buy vs. Build: The CFO Dilemma 24:19 - Closing Thoughts --- Book a Demo: https://chatfin.ai/talk-to-us/ --- ChatFin - AI for Finance Teams https://chatfin.ai/ --- #AgentCFO #NetSuite #ERP #AIinFinance #FinanceLeadership #ChatFin #CFO #FinanceStrategy