Leadership Habits You Have to Unlearn with Tarah Nelson | CX Heroes #55

Tarah Nelson learned how to keep working through a period when stopping did not feel like an option. A decade later, she shares the importance of letting Slack wait until Monday. In this episode, you will learn: How Tarah turned a $200-a-month side hustle into a career in customer experience Why a strength developed during crisis can become difficult to switch off How Tarah recognized that her crisis-era resilience had become hard to switch off How Tarah uses AI to find patterns across customer conversations while keeping people responsible for verification and root-cause work Why she would move support capacity into retention and win-back work as automation improves Tarah Nelson is the founder of Nelson & Co Solutions and a fractional CX leader for DTC subscription brands. She has spent a decade working on customer experience operations at fast-growing brands. Check out Nelson & Co: https://www.nelsoncocx.com/ -- Want a reliable AI support agent without a headache-inducing setup project? Helpfeel offers AI support experiences with unparalleled reliability. Managed deployment and ongoing optimization make it easy to get started and reduce your risk. Learn more: https://en.helpfeel.com