One Serious CX Transformation Journey with Nate Brown | CX Heroes #54

Nate Brown's customer experience career started in a Ford Taurus with no air conditioning, cold calling strip malls in a territory nobody wanted. Today, he is the co-founder of CX Accelerator, a community with more than 5,000 members, and the author of The CX Primer. In this episode, learn: How a difficult first sales job revealed Nate's love of customer service How one customer's reaction can reveal the work you want to do Why peer relationships are a powerful driver of service quality How support teams can move from ticket taking to proactive guidance Why knowledge curators and customer interaction leaders may shape the next era of CX Nate has built and led customer experience and contact center functions across gaming, software, healthcare, and manufacturing, including work with Warner Brothers Games, UL, and Bosch. ICMI has named him a top CX thought leader. -- Want an AI support agent that's super reliable and easy to operate? Helpfeel combines AI customer support with a managed service that keeps your knowledge improving as customer needs change. Learn more: https://en.helpfeel.com