Ep 404: Postal and delivery strategy expert panel

Charles Brewer, Group CEO at Pos Malaysia, Gary Starr, Executive General Manager, Parcel, Post and Commerce Services at Australia Post, Christian Østergaard, Lead Visionary at PostNord, and Julia Lockman, Junior Partner at OMNIC, discuss postal and delivery strategy. In this must-listen episode recorded at Parcel+Post Expo, we cover: • Are retailers focused on quality of delivery or price? • The need for speed - but with certainty • Delivery choice at checkout (free, fast, out-of-home) • Drivers for change in the Australian delivery market • Malaysian shoppers' delivery preferences • Importance of predictability in e-commerce delivery • Growth of same-day delivery • Regulation and safety • Delivery strategy from country to country • PostNord's different approach in various markets • Key differences in parcel locker network implementation and OOH strategy • Will more retailers follow Amazon's example and own the last mile? • Australia Post's decision to acquire the Rendr platform • Dominance of e-commerce platforms in SE Asia and implications for last-mile delivery • What's next in automation for the delivery and postal sectors? • Implications of demographic change on hiring strategies for postal operators • The growing cost of filling parcel lockers • Robotics in logistics - including polyfunctional robots • Orchestrating robots, especially in workspaces shared with people • Time spent loading delivery vans • Cost of USO and the need to win in parcels • Cutting bloat in postal organisations • Commercial need to be efficient and the need for postal operators to be model employers • Connecting young employees to the post's purpose • Using technology in recruitment • Role of sustainability in postal and delivery strategy - the social licence to operate This episode is sponsored by OMNIC.