What Great Customer Service Means: 35 Years of Hospitality | Mojo Diaries Ep.8 w/ Kuljit Rekhi

After more than 35 years in hospitality, Kuljit Rekhi has seen it all—from hotel management and ITC Hotels to leading teams and serving thousands of guests. In this episode of The Mojo Diaries, we talk about what keeps someone passionate about one industry for decades, what hospitality teaches us about people, and why making someone feel valued is at the heart of great customer service. Because great service isn't just about what you do. It's about how you make people feel. --------------------------------------------------------------------------------------------------------------------------- Hi I’m happy to share that my book “What the Heck Do You Do After 55?” has finally been published. The book is about something many of us quietly think about but rarely talk about – how to stay relevant, purposeful and independent after corporate life slows down or ends. It draws from my own journey and conversations with many others who have gone through similar transitions. If you’d like to take a look, here is the link. https://notionpress.com/in/read/what-... It is also available on Amazon and Flipkart!