Building Clients for Life | Justin Lonson, My RC Home

Want an operations manager running this in your business? Visit edgeoperationsmanagers.com https://edgeoperationsmanagers.com Justin Lonson has worked with San Diego homeowners since 2002 and started his own company in 2011. His company, recently rebranded as My RC Home (formerly RC Solar & Roofing), does solar, roofing and remodeling in North County San Diego and grows almost entirely on referrals and repeat clients. Justin tells Clément why diversification keeps a contractor stable, how written checklists let him hand off quality control, why finding a reliable workforce is his main constraint, and how AI turns hours of planning into minutes. His lesson: the homeowner is the boss, and you answer the phone when something goes wrong. Chapters 00:00 Intro: Justin Lonson and My RC Home 02:20 Why diversification keeps a contractor stable 06:36 Referrals, relationships and the homeowner as boss 11:42 Handing off responsibility and quality control 14:58 The main constraint: finding a quality workforce 17:39 Checklists for the internal crew 25:08 Goals, the floor number and the P&L 30:17 How changes get made: planning with AI My RC Home: https://rcsolarandroofing.com Business Operations is hosted by Cole Kline of Edge Operations Managers. We give home service owners a full-time operations manager and the system to run their operations.