Dental Phone Training: How to Book More New Patients

Help your dental front desk turn more phone calls into booked appointments while making patients feel heard, understood, and confident about their next step. In this dental phone training, Paul Stubenbordt of Denali Creative shares practical scripts, role-play examples, and communication techniques for new-patient calls. Learn how to answer price and insurance questions, reassure anxious callers, offer appointment choices, confirm the visit, and follow up with website leads. Use this session to onboard dental receptionists, train your front desk team, or refresh your practice’s phone skills. Pause at the role-play sections and practice the conversations together. Take the dental phone training test CHAPTERS 00:00 Welcome: Why Every New-Patient Call Matters 03:33 Before You Pick Up the Phone 04:51 Greetings, Names & Common Patient Questions 07:30 Listening Skills & Putting Callers on Hold 08:05 Role-Play: A Better Hold Experience 10:29 Words That Build Patient Confidence 13:03 Practice the First 30 Seconds of a Call 15:04 Booking Appointments for Different Caller Types 19:08 Offer Two Appointment Choices 21:18 Confirm the Appointment & Build Commitment 26:39 Answering Price Questions & Explaining Offers 29:01 Handling Out-of-Network Insurance Questions 30:11 Explaining an In-House Dental Benefit Plan 31:07 Role-Play: The Out-of-Network Call 31:26 Following Up With Website & Form Leads 32:27 Your Role in Helping Patients Get Care 34:20 Take the Dental Phone Training Test #DentalPhoneTraining #DentalFrontDesk #DentalPracticeManagement