How CRST Deploys AI Agents with McLeod and Augment

CRST, one of the largest carriers in the United States, runs Augie on load building inside its McLeod TMS. Leaders from all three companies sat down at McLeod Software in Birmingham to walk through how the deployment actually went. Speakers include Lakshmikanth Gomathinathan, Vice President of Product Engineering at CRST, Harish Abbott, co-founder and CEO of Augment, and Dacia Gulledge, Director of Product Integrations at McLeod Software, with Ahmed Ebrahim of McLeod as moderator. The conversation covers the difference between a connected API and a true TMS integration, why McLeod certifies its AI partners, how CRST digitized driver BOL scans, what it took for Augie to build dedicated loads, field-level confidence scores backed by deterministic guardrails, and the order cycle time that dropped from days to minutes. Read the full story on our blog: https://www.goaugment.com/blog/mcleod... Augment is the AI operating platform for supply chain. Our AI teammate, Augie, works alongside operators from order to cash. Learn more at https://goaugment.com 0:00 Introductions 2:53 Systems of record and systems of action 8:11 Digitized BOL scans streamline orders 10:14 Humans and agents on one TMS 11:18 Connected versus integrated 15:38 What certification means for CRST 22:05 Cycle time drops from days to minutes 27:51 Confidence scores and deterministic guardrails 31:36 Advice for teams starting with AI