What are Macros within Microsoft Dynamics 365 Customer Service Omnichannel app ?

This video demonstrates the usage of macros within Microsoft Dynamics 365 Customer Service Omnichannel application. Macros are a set of sequential actions that are performed by a user Macros enable users to perform daily operations efficiently in a fast and process-compliant manner. You can reuse macros with different sessions based on the context parameters that are specific to the session. Usage of macros can be done in following situation: ✔️ Automate repetitive and monotonous tasks with a single click. ✔️ Minimize human errors. ✔️ Adhere to business processes. ✔️ Lower average handling time. ✔️ Improve customer satisfaction. ✔️ Create contextual and reusable macros. Girish Uppal explains the process of creating, using and utilising macros to automate tasks to save agents time during conversation and become more productive. #microsoft #powerplatform #dynamicscrm #dynamics365customerservice #microsoftcrm #omnichannel #dynamics365 ✔️You can visit https://girishuppal.com (Girish Uppal) website to get more productivity tips. ✔️Please subscribe to @powertechspeck youtube channel    / @powertechspeck   to get more productivity tips and tutorial content from Girish Uppal ✔️You can view my Linkedin Profile at:   / girishuppal   ✔️You can view the badges earned by me at: https://www.credly.com/users/girish-u...