Leveling Up Engagement in VILT - Dan Braithwaite, Mediaocean - CloudShare Webinar

Customer Education professionals know that training is critical to helping customers succeed long-term with your software. So how can you ensure training is engaging? While self-paced training has surged in popularity, many complex products are better suited to Virtual Instructor-Led Training (VILT), a live, highly interactive format. Dan Braithwaite, Senior Director of Product Training at Mediaocean, brings a decade of experience managing VILT programs to lead this session on boosting training engagement and impact. You’ll learn how to: Leverage participants’ experience: Engage users differently in sessions based on their product experience Present information effectively: Connect learning to job responsibilities, give real-world examples, and allow time for processing Schedule for effectiveness: Ensure learning sticks and provide opportunities for continued learning Who Should Watch: Customer Education Directors and Managers, Chief Learning Officers, Learning & Development Professionals, Training Managers and team members, and Anyone responsible for customer onboarding, training, and enablement