Why Enterprise AI Isn't Showing Up in Productivity | Abdul Razack, Aon | dAIlogues by Stellaris

Most #enterprises are doing something with #AI. Very few can point to what it actually changed. Abdul Razak has seen that gap from both sides. He spent three decades building and selling #enterprisesoftware to large companies, and now sits on the buying side as Chief Product and Technology Officer at Aon, deciding what gets deployed and what gets passed on. In this episode of dAIlogues, Alok Goyal gets into what that view from both chairs actually teaches you about AI inside large organisations. They cover: 00:00 Coming up 00:46 Introduction 02:58 Gap in enterprise automation 04:26 Is the gap in tech, product design or messaging? 08:44 How has the buyer role changed your worldview? 11:45 What factors determine build vs. buy decisions? 14:07 Is AI impacting the build vs. buy equation? 16:21 Which problem areas are becoming obsolete with AI? 19:27 How will agent platforms differ from RPAs? 22:38 How can startups evaluate Proof of Concept? 28:02 Is integration easy to do today and is it still a moat? 31:53 When should enterprises choose software vs. outcomes? 34:48 Can software providers underwrite outcomes? 37:42 How will AI reshape the future of IT services? 40:57 Which opportunities should founders pursue today?