ServiceNow UI Policies Explained + Hands-On | Mandatory, Read-Only, Hide/Show | Lecture 6 | 2026

ServiceNow UI Policies Explained | Basics + Hands-On Examples In this video, we learn UI Policies in ServiceNow from the basics and implement multiple practical examples using a ServiceNow Personal Developer Instance (PDI). We’ll learn how UI Policies can dynamically control field behavior on a form — such as making fields mandatory, read-only, or hidden — without writing JavaScript. ⏱️ Timestamps 00:00 – Introduction 00:08 – Introduction to UI Policies 00:24 – What is a UI Policy? 01:03 – UI Policy Example with Employee Details 01:42 – Creating a UI Policy 02:16 – Configuring the UI Policy 03:09 – Understanding the Active Field & Conditions 03:33 – Creating UI Policy Actions 04:00 – Making a Field Read-Only 04:20 – Testing the UI Policy 05:28 – Example 2: Making a Field Mandatory 06:00 – Onload & Reverse if False 06:35 – Creating the Mandatory Field Policy 07:16 – Creating the UI Policy Action 08:15 – Testing the Mandatory Field 08:58 – Example 3: Hiding a Field 09:43 – Creating the UI Policy Action 10:23 – Multiple UI Policy Actions 11:35 – UI Policy vs UI Policy Action 11:58 – UI Policies as Client-Side Configuration 12:15 – Why UI Policies Are Not a Security Mechanism 12:30 – UI Policy vs ACLs 12:57 – Hands-On Practice Task 13:26 – Interview Questions 13:35 – Video Recap 13:54 – Conclusion 📌 Topics Covered What is a UI Policy? Creating and configuring UI Policies UI Policy Conditions UI Policy Actions Making fields *Read-Only* Making fields *Mandatory* Hiding fields Onload Reverse if False Multiple UI Policy Actions UI Policy vs Client Script UI Policy vs ACL Why UI Policies should not be used for security If you found this video helpful, Like, Share & Subscribe to SkillBridge Careers for more ServiceNow tutorials. Keep Learning. Keep Practicing. 🚀 #ServiceNow #ServiceNowTutorial #UIPolicy #ServiceNowAdmin #ServiceNowDeveloper #ServiceNowPDI #ServiceNowInterview #ServiceNowTraining