Gartner IT Symposium/Xpo™ Appian: How Process Turns AI Usage Into Measurable Outcomes at Scale

September 14, 2026 - Gold Coast Australia. Appian: The AI Consumption Trap: How Process Turns AI Usage Into Measurable Outcomes at Scale - In this session, Gregg Aldana explores how organizations use AI within governed business processes to drive outcomes in regulated sectors. We’ll examine how probabilistic AI handles interpretation, summarization, and generation, while deterministic processes provide the necessary orchestration, auditability, and human review for enterprise scale. Serious AI isn't about universal application; it’s about intelligent governance and measurable value.