ClevrChat with Ant Morse - Episode 1 - The Future of AI: Myths and Realities

Will AI take over the world? Will contact centres be completely replaced with AI agents? Common questions we all have since generative AI came into our lives a few years ago. That's exactly what we seek to answer in this first episode of ClevrChat. In this episode, Ant Morse, Futurist, AI Thought Leader, and Founder of Adventa, discusses the evolving AI landscape, addresses common misconceptions, and highlights the importance of change management in AI implementation. He touches on the future of AI in customer experience, the need for organisations to improve data quality and real-world success stories of small and mid-sized businesses using AI for practical use cases. Watch to learn about the dangers of AI and hear practical advice on implementing AI solutions effectively in organisations. 0:00 Welcome to ClevrChat 1:34 Common AI Misconceptions 6:43 Importance of change management in AI implementation 10:49 The future of AI in contact centres 20:42 Importance of data quality in AI 25:31 Real-life AI use cases for small and medium-sized organisations 34:12 The future of AI 35:37 Potential dangers of AI 37:14 Advice for implementing AI in organisations #futureofai #ai #customerexperience #cobotics #aimisconceptions #dangersofAI #changemanagement #aiincontactcentre #ucaas #ccaas