Will AI replace your Contact Centre? | ClevrChat

Traditional IVR systems have been a staple of customer service for decades, but voice AI is rapidly changing what's possible in the contact centre. In this episode of ClevrChat, host Jared Richards from CloudClevr sits down with Seam Blackmore from PolyAI to explore how conversational AI is transforming customer interactions, improving operational efficiency, and creating new opportunities for businesses of all sizes. Timestamps 0:00 - 0:18 - Intro 0:19 - 1:24 - Who are PolyAI and what do they do? 1:25 - 4:43 - The state of AI in the marketplace 4:44 - 6:24 - Why Voice AI is different 6:25 - 9:26 - Day one is the worst it will ever be 9:27 - 13:33 - Voice AI for SMBs and Enterprise businesses 13:34 - 19:20 - AI agents and Human agents working together 19:21 - 22:21 - Security, trust, compliance, and data sovereignty 22:22 - 28:17 - Getting started with Voice AI 28:18 - 32:32 - CloudClevr and PolyAI 32:33 - 33:40 - Outro 🔗 Learn more about CloudClevr: https://cloudclevr.com 🔗 Learn more about PolyAI: https://poly.ai