Understanding Intake and Cycle Time Metrics: Know Your Numbers -The Vital Signs of Operational Excel

Session 1 of the Understanding Intake and Cycle Time Metrics Health Center Community of Practice. Great improvement starts with knowing with is actually happening. Participants will explore the operational measures that tell the story of access, flow, and productivity, including cycle time, intake time, no-show rate, patients per hour, third next available appointment, and chart completion. We'll connect each metric to the workflows that influence it and introduce a practical approach for collecting reliable baseline data. Participants will leave ready to gather and submit their own baseline measures.