The Contact Centre Network Empowering Women In the Contact Centre

In this September session for The Contact Centre Network, our panel will share their own career journeys, explore the challenges and opportunities for women in the industry, and debate what needs to change to close the leadership gap. Joined by Jane Redgrave, Helen Beaumont Manahan, and Sandrea Morgan for an important conversation about the future of female leadership in our industry. Expect a lively and thought-provoking discussion covering: How to identify and dismantle gender bias in leadership pipelines Balancing career progression with work-life commitments The role of mentorship, sponsorship, and male allies Creating fairer pay, promotion, and succession planning frameworks I’m really excited to kick off our Autumn schedule with this session, so please join me and our panel as we discuss how to empower more women to step into, succeed in, and thrive in senior contact centre roles.