The Voice of Future Banking. How AI Is Transforming Customer Engagement in Finance | ElevenLabs

Will voice become the primary interface for financial services? How is artificial intelligence transforming customer engagement across banking, lending, leasing, and fintech? In her presentation “Voice as Infrastructure: How AI Is Redefining Customer Interaction in the Financial Industry,” Kate Kawa from ElevenLabs explains why the next generation of AI agents is moving beyond traditional chatbots and introducing voice-first customer interactions. The session explores how voice AI shortens the path from customer intent to action, creating faster, more natural, and more effective experiences. The presentation covers evolving customer expectations, the growing importance of instant resolution, and why voice remains the most natural form of communication. It also highlights practical applications of AI agents across customer service, sales, onboarding, KYC verification, compliance, collections, lending, and insurance workflows. You will also learn how financial institutions can combine human-like customer interactions with enterprise-grade security, compliance, auditability, and scalability when deploying AI solutions. This session was recorded during Ailleron Innovation Forum 2026, organized by Ailleron SA, on September 4, 2026. Presentation title: “Voice as Infrastructure: How AI Is Redefining Customer Interaction in the Financial Industry.” Speaker: Kate Kawa Job Title: GTM Lead Company: ElevenLabs Event: Ailleron Innovation Forum 2026 Organizer: Ailleron SA Date: September 4, 2026 🔔 Subscribe to the Ailleron channel for insights on AI, banking, fintech, customer experience, leasing, and digital transformation. #Ailleron #AIF2026 #ElevenLabs #AI #VoiceAI #CustomerExperience #Banking #Fintech #ConversationalAI #DigitalTransformation #CX #FinancialServices #GenerativeAI #FutureOfBanking #FutureOfFinance