Smiling At Work Is Secretly Draining Your Best Employees

Your most cheerful employee might be quietly burning out. This video breaks down sociologist Arlie Hochschild's theory of emotional labor, why faking a smile drains people faster than actually feeling it, and what managers can do to stop losing their best customer-facing people to silent burnout. Emotional labor, surface acting, deep acting, employee burnout, management theory, workplace psychology, customer service, team retention.