AWS re:Invent 2022 - How NAB transformed the self-service experience w/Amazon Connect & ML (BIZ207)

Learn how National Australia Bank (NAB) executed on their vision for a “Digital-first, human when it matters” customer experience by delivering more personalized and consistent conversational AI-powered IVR and digital experiences that delight customers. NAB's approach helped customers accomplish the majority of their requests via self-service while making the right NAB colleague available every time, when it mattered most. With Amazon Connect and ML, NAB empowered business leaders to innovate quickly, with their own teams, and standardize conversational AI and agent experiences across all contact center sites and channels. Learn more about AWS re:Invent at https://go.aws/3ikK4dD. Subscribe: More AWS videos http://bit.ly/2O3zS75 More AWS events videos http://bit.ly/316g9t4 ABOUT AWS Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. #reInvent2022 #AWSreInvent2022 #AWSEvents