AI Is Broken: Rippling CPO Matt MacInnis On Why Most "Agents" Are Useless (And How We Fixed It)

Stop listening to the AI hype and start looking at the architecture 🔎 While the rest of the industry was reacting to the AI boom and building surface level chat-bots, we were in the kitchen cooking up something unprecedented. In this interview, our Chief Product Officer Matt MacInnis and VP of Solutions Consulting Brian Mazzaferri sit down to reveal why and how we built Rippling AI–and how it’s shaping the future of work. From unlocking cross-product answers to building a permissions model that actually respects your data, Rippling AI is redefining business insights. Got burning questions? Our Chief Product Officer Matt MacInnis is answering them LIVE on Reddit on 4/14. Join the conversation at r/rippling - Increase savings, automate busy work, and make better decisions by managing payroll, HR, IT, and spend in one place. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks and Bedrock— and is ranked one of America's best startup employers by Forbes, as well as in Fortune's Future 50 Check us out on: LinkedIn:   / rippling   X: https://x.com/rippling Instagram:   / ripplinghq   Facebook:  / ripplingapp   Crunchbase: https://www.crunchbase.com/organizati... App Store: https://apps.apple.com/us/app/ripplin... Google Play Store: https://play.google.com/store/apps/de...