Generative AI will disrupt Customer Service, here's how - 20 use-cases.

00:00 Description 4:21 Government Regulation 7:01 Impact on Customer Service 10:51 Virtual Agents 18:32 Multi Channel 21:53 Multi Modal 24:20 Personalization 29:58 Caller Intent Prediction 32:20 Speaker ID Auth 35:54 Brand Voice - custom speech voice 40:06 Compassionate Virtual Agent 42:54 Sentiment Analytics 46:30 Multi Lingual Support 48:21 24*7 Support 50:31 Agent Assist 52:07 Faster Training 54:38 Knowledge Management 1:00:43 Contact Center Insights 1:01:44 Quality Assurance 1:04:20 Simplifying Virtual Agent Workflows 1:07:11 Developer Productivity 1:08:27 Cross-sell / Upsell 1:09:50 Transactions 1:10:33 Conclusion