I Built an AI Employee That Answers My Clients in WhatsApp

8pm on a Friday, my clients were stuck and my whole team was offline. They had an answer in under a minute from Mira, our AI employee in WhatsApp. Free prompt to plan your own: https://automationagency.com/clientco... Mira runs on the same AI model you've probably got open in another tab right now. What makes her work is everything around it. In this video I walk through the six things you need to build your own: what it knows, who it is, what it runs in, where it shows up, what it can reach, and what it's allowed to do. Only one of the six is software. The other five are decisions, the same kind you'd make about a new hire. FREE: THE CLIENT CONCIERGE BRIEF A prompt you paste into ChatGPT, Claude or whatever AI you already use. It interviews you one question at a time across all six, then hands back your brief and a ranked list of the gaps you still have to close. https://automationagency.com/clientco... CHAPTERS 0:00 8pm on a Friday, and Mira answers 1:01 Same AI, different setup 2:03 1. Context: what it knows 5:25 2. Character: who it is 8:15 3. Chassis: what it runs in 10:19 4. Console: where it shows up 14:18 Free prompt: the Client Concierge Brief 14:54 5. Connectors: what it can reach 17:15 6. Conduct: what it's allowed to do 21:53 Where to start WHAT I COVER Why a long prompt or an FAQ chatbot breaks, and what a client-facing agent needs to know instead Why Mira doesn't pretend to be me or to be human, and the three things that buys you Why it needs different software to run, and the one I use One employee, three rooms: WhatsApp for clients, Slack for the team, a desktop app for me How Mira got her own WhatsApp number Keeping the AI's thinking and errors out of your clients' view Letting it fix problems for clients as well as answer questions, and hand off to a human in Slack The four conduct decisions to make before it goes anywhere near a client How to start: one group, tagged only, drafting everything to you TOOLS MENTIONED Hermes Agent by Nous Research (what Mira runs on): https://hermes-agent.nousresearch.com OpenClaw: https://openclaw.ai WhatsApp: https://www.whatsapp.com Slack: https://slack.com ChatGPT: https://chatgpt.com Claude: https://claude.ai Circle: https://circle.so Skool: https://www.skool.com ALDI Mobile (the prepaid eSIM behind Mira's number, Australia): https://www.aldimobile.com.au CONNECT WITH ME carltaylor.com automationagency.com Facebook: facebook.com/carldtaylor LinkedIn: linkedin.com/in/carltaylorau X: x.com/carltaylorau ABOUT ME I'm Carl Taylor. I've been running businesses for 25 years, since I was fifteen. I'm the founder of Automation Agency, and I build AI employees for small businesses. Based in Sydney, Australia. Subscribe for more practical AI for small business. #AIforBusiness #AIagents #WhatsApp