Your Courier Business Has the Data. Are You Using It?

Your courier business is generating data every day. But are you actually using it to make better decisions? In this episode of CLDA Final Mile Fridays, Lorena Camargo sits down with Arthur Axelrad of Dispatch Science to discuss how final mile carriers can move beyond simply collecting data and start using it to improve operations, profitability and growth. Arthur shares practical ways carriers can use the information already flowing through their operations to identify problems, improve routes, better utilize driver capacity and make smarter business decisions. They discuss: The difference between collecting data and actually being data-driven Why even small and midsize carriers should pay attention to their data How to choose the KPIs that actually matter to your business Where AI is already helping final mile carriers Using route optimization to get more from existing driver capacity How data can uncover operational problems and changing customer patterns The difference between actionable KPIs and “vanity metrics” What carriers should look for when evaluating TMS technology One simple habit carriers can implement over the next 90 days Arthur also shares five metrics carriers should consider watching: on-time delivery, cost per delivery, driver productivity, customer satisfaction and route efficiency. The takeaway? Having more data isn't the goal. Using the right data to make better decisions is. ▶️ Learn more about CLDA: clda.org #FinalMile #CourierBusiness #LogisticsTechnology #DataAnalytics #ArtificialIntelligence #RouteOptimization #CLDA