Patient Access and AI: Lessons for Orthopedic Scheduling

Patient access works when patients reach the right next step. In this Becker’s Healthcare webinar, patient access leader Marie D’Aiuto and orthopedic spine surgeon Dr. Michael Rohmiller discuss how healthcare organizations can use AI to improve patient access and specialty scheduling. They explore why the first available appointment is not always the right one, how practices can define when a request is completed correctly, and when an AI-supported workflow should hand off to a person. They also discuss how to carry patient context through a handoff, involve staff in setting scheduling rules, and measure results after go-live. In this webinar: Why answering more calls does not necessarily mean patients are getting the care they need How provider preferences, appointment types, payer rules, and patient history affect orthopedic scheduling How to define “finished correctly” before automating a workflow When to escalate a request, and what information should accompany the handoff How to measure access beyond call volume, including scheduling completion, repeat calls, and transfers Speakers Marie D’Aiuto, VP of Patient Access Innovation at Assort Health Dr. Michael Rohmiller, orthopedic spine surgeon at Beacon Orthopaedics & Sports Medicine and strategic advisor at Assort Health Learn more about Assort Health: https://assorthealth.com #PatientAccess #HealthcareAI #OrthopedicScheduling