What to Say When a Patient Stops Coming

🏥 Ready to grow your PT practice? Watch the Million Dollar PT Practice Roadmap:    • The Million Dollar PT Practice (Step-by-St...   Schedule a call to get your 28-day free trial of Practice Legacy Black: https://freetrial.therehabceos.com/fr... More Patients. More PTs. More Profit. A patient stopped coming. Before you assume they felt better or lost interest, ask what happened. In this video, Dr. Robbie Woelkers shares how to approach patient reactivation calls with neutral questions, listen for barriers, and reconnect the conversation to the patient’s original recovery goal. He explains why knowing when a patient dropped off is only part of the picture—and how understanding their reason can help your team identify an appropriate next step. You’ll learn: • How to open a wellness-check conversation • What to ask instead of “Why don’t you want to come in?” • How to explore concerns without making patients defensive • Why to distinguish patient decisions from changes recommended by their doctor • How to revisit the patient’s original goal and current priorities • How to agree on a clear next step when returning to care is appropriate #PhysicalTherapyBusiness #PatientReactivation #PatientRetention