Hands-on introduction to incident.io Catalog | Automated incident workflows

The incident.io Catalog is a connected, navigable, map of "things" that exist in your organization. We can use it to describe an organization as a connected graph, and use that graph to drive powerful workflow automations during incidents. In this hands-on training session, we'll work through an example of building a catalog for a mock organization. We'll then use the catalog to solve some real business problems, including automated incident data attribution, and some realistic workflows which outline how it works and what it enables in the context of incident management. 00:00 Intro 00:38 Overview 01:20 What is Catalog? 03:48 Introducing our mock eCommerce organisation 05:15 Representing this organization as a connected graph 09:02 Building this with Catalog 11:09 Creating custom Catalog types 20:41 Using Catalog to solve business problems 20:54 Custom Fields powered by Catalog 23:49 Automated Custom Fields 29:42 Workflows powered by Catalog