Full-Throttle Leadership, Team Culture & Customer Service | Steven Foster

What makes a great leader, and what separates a strong team from an unsuccessful one? In this episode of Get the Manager, hosts Al DeBerry and Raluca Leibowitz welcome Steven Foster, CMP, managing partner of Foster Fathom, to discuss leadership development, workplace culture, customer service, and the lessons that build successful careers. With decades of experience in hospitality, event management, consulting, and team development, Steven shares valuable insights on building a positive workplace culture, mentoring the next generation, and creating meaningful customer experiences. In this episode, you'll discover: Why punctuality, preparation, and integrity matter in the workplace How leaders can build stronger teams through mentorship and collaboration Why staying calm under pressure is essential for great customer service The importance of accountability and taking responsibility at work What separates exceptional employees from those who struggle Why skills and knowledge matter more than simply knowing the right people How serving others can create a lasting impact on your career and community Steven also shares a powerful story of customer service and compassion following September 11, 2001, demonstrating how going above and beyond can build relationships that last for decades. About Steven Foster and Foster Fathom Foster Fathom specializes in leadership development, team culture, consulting, and purpose-driven team experiences that connect organizations with nonprofit causes. Its mission is to help people grow, strengthen teams, and lead with passion, power, and purpose. Learn more at www.foster-fathom.com Sponsored by: Lorenzo Hotel Dallas, Tapestry Collection by Hilton, and Grit Productions & Expositions. Subscribe to Get the Manager for more conversations about employee relations, leadership, and customer experiences. Like, follow, and share the show across platforms. Remember: We are your voice through us!