🎥 Live Now — Knowledge That Powers CX | The Tech Matchmaker Podcast w/ Tyler Dixon of LivePro

In this episode, Gina Gibson sits down with Tyler Dixon, SVP of Customer Growth at LivePro, to explore how purpose-built knowledge management is transforming contact centers in the AI era. 📌 What you’ll learn: 🏆 Why “right answer fast” isn’t just a slogan — it’s measurable ROI 🤖 How AI agents tap into LivePro for consistent, accurate responses 🏥 How industries like finance, medical, and retail are leveraging LivePro’s flexibility 📊 Which KPIs improve most when knowledge is easy to find and trust ⏱ Timestamps: 00:48 – Tyler’s background & surprising personal fact 02:01 – What LivePro does & why knowledge management matters 03:00 – Features that set LivePro apart from other platforms 04:13 – Delivering “the right answer fast” with confidence scoring 06:23 – Customer success story: Atlanticus 07:59 – KPIs improved with LivePro 09:10 – New “Lunar” voice bot feature 10:13 – Integrations with CCaaS, CRM, and AI platforms 👉 Subscribe to The Tech Matchmaker so you never miss an episode:    / @thinkforwardllc   📎 Follow us on LinkedIn for insights and updates:   / the-tech-matchmaker-podcast   📩 Want to learn more about LivePro? Reach out to Gina Gibson at info@ThnkForward.com. #LivePro #KnowledgeManagement #CX #CustomerExperience #ContactCenterTech #AgentTools #KnowledgeBase #CCaaS #CustomerSupport #CXInnovation #CustomerSuccess #ThinkForward #ContactCenterSolutions #TechPodcast #CXStrategy #Enterprise