Bad vs Great Customer Service | Scenarios with Explanation

Here's a comparison between bad and good customer service with sample scenarios. This is not only for call center agents but for anyone who works in customer service and wants to know how to handle customers more effectively. #mockcall #callcenter #customerservice #kwestyon 00:00 Intro 00:12 How to empathize 08:56 Positive scripting 10:15 Active listening 11:26 How to make a request effectively 14:30 How to use jargons 17:33 How to be proactive 20:08 Summary